Q’s answers to your Q’s!

Q’s about BOOKING

How far in advance should I book a campervan rental?

This all depends on the season! If you are looking for an extended trip in peak summer months from May-September it is advised to book your campervan rental around February. This will ensure that you get the van and dates desired. However, if you are booking for shoulder/off-season times you probably don’t have to book as promptly. One month in advance should be plenty.

Are there any restrictions on crossing international borders with the campervan?

Q Campervan insurance packages allow for renters to go anywhere in Canada and USA! However, going to Mexico is not allowed. If you are an international traveller, you may need an IDP to drive in certain USA states.

Which U.S.A States require International Drivers Permits? (IDP) What about Canada?

Not every U.S. state requires an IDP. Some states like Washington, Idaho, and Montana are a few that may require an IDP. Please contact each state here if you plan to drive in to see if they require an IDP. Canada does not require IDP’s. Click here for a helpful map resource to determine if you need an IDP or not.

When are the reservation amounts due? Security Deposit?

When you book a Q Campervan, a 25% deposit of the total reservation amount is due immediately. The rest will be collected 14 days prior to your reservation (you will get an email reminder). The refundable security deposit is due 2 days prior to your reservation. The amount of the security deposit varies, but ranges from $700-$900 depending on which van you have booked.

Is there a minimum/maximum rental period for campervans?

At Q Campervans, our minimum rental period is 3 nights (4 days). However, you may book 1-2 nights, just note that you will be charged the 3 night minimum unless otherwise approved. Please contact us if you are looking for a 2 night rental, as it may be approved.

There is NO maximum rental period at Q Campervans! We can accomodate extended trips, but do note oil-changes/inspections may be required during your trip if the distance/time away is significant. (paid for by Q Campervans)

Are there any additional fees or charges I should be aware of when booking a campervan rental?

Although most companies have a seemingly endless list of “add-ons”, Q Campervans likes to keep it simple. This means all-inclusive pricing. The standard booking includes just a few charges. Nightly price, Insurance + Roadside Asst, Prep fee, and Taxes. Everything that you should need for your trip in regards to the campervan is included. This includes shower, fridge, porti-potti, induction cooktop, cleaning and cooking supplies, linens and towels, heated blankets, camping chairs, etc.

What is there a kilometer limit? If any?

A Q Campervan rental allows for 200km/day, where mileage overages are $.40/km, and pre-purchased km’s are $.35/km. If not pre-purchased, the charge will be subtracted from your refundable security deposit upon campervan return.

Can you delivery the van to my location?

Delivery costs $5/km away from our location and can be added to the booking. You can select delivery upon checkout or contact Quennel and let him know the delivery address. Only deliveries around Greater Vancouver will be accepted.

Where are pick-ups/drop-offs?

They are located at Moody Centre Skytrain Station in Port Moody. There is tons of parking here ($3/day) and provides an easy transportation option to pick-up and drop-offs with the Skytrain being right there. The train goes all the way downtown and also connects to the YVR airport!

Are one-way rentals allowed?

If you would like to purchase a one-way rental, please contact us. We do not typically book one-way rentals as it is quite hard logistically. Quennel will charge for time, gas, flights, administrative scheduling and any other costs related to retrieving the van back to Vancouver, BC.

Are there any age or driver restrictions for renting a campervan?

To rent a Q Campervan, there must be at least one person 25 years of age or older in your reservation with a valid drivers license. International drivers licences are acceptable! Upon booking, you will have to verify your license in order for insurance to apply. Additional drivers can be added to the booking for free.

How many people can a Q Campervan rental sleep/seat?

All Q Campervans with the exception of “Marvin” sleep and seat 2 people. “Marvin” can sleep 4 (2 adults, 2 small children). For each child added to the booking it is $15/night when reserving “Marvin”.

I have purchased third-party insurance, do I still need to use your campervan insurance?

It is the most simple for Q Campervans to only deal with 1 insurance company for bookings. Every third-party may have different coverages and policies, so we want to skip this complication. Insurance is very complicated for campervans and we want to keep it as simple for both the renter and ourselves. This is why we require our insurance packages to be purchased in every booking.

What insurance package do you recommend at check-out?

There are 3 packages that we offer. “Basic”, “Essential”, and “Peace of Mind”. Q Campervans always recommends purchasing the “Basic” coverage because it actually provides the best value for the nightly price. If you would like to take a detailed look at what each policy includes click here.

Why is roadside assistance required in a Q Campervan booking? What if I have my own? (BCAA, Credit card coverage, etc)

Roadside assistance is required because Q Campervans wants to ensure that all renters are taken care of in the event of an incident. Given that the vans travel great distances away from Vancouver, having the peace of mind not only for Q Campervans but all our renters, is important. Furthermore, in places like Banff and Jasper, finding assistance is not always easy given the limited amount of mechanical shop availability.

If you have your own roadside assistance, then Q Campervans can waive the roadside assistance required in the booking. Just message us to remove it from the booking.

Are pets allowed in a Q Campervan rental?

Yes! We want your pets to enhance your experience! So be sure to bring them along. However, only well-trained pets are allowed. There are pet-related damage fees when the vehicle is brought back. So if you don’t trust your pet to be well-behaved, then potentially don’t bring them. The potential fee is at minimum $100 per Q Campervans rental contract.

What is your cancelation policy?

75% refund up to 7 days before pickup, then 50% refund for remaining days